At One Step Ahead Consulting-FZCO, we value our customers’ satisfaction and strive to provide top-quality software solutions. However, we understand that circumstances may arise where you may need to cancel your order or request a refund. Please read our Cancellation Policy below to understand the process.

Cancellation Policy:

1. Cancellation by the Customer:

• If you wish to cancel your software order, you must do so within 24 hours of placing the order.
• To request a cancellation, please contact our Customer Support Team at [customer support email/phone number] and provide your order details.
• Once your cancellation request is received within the specified timeframe, we will initiate the cancellation process.

2. Cancellation by One Step Ahead Consulting:

• One Step Ahead Consulting-FZCO reserves the right to cancel an order in the following situations:
  • In the event of unforeseen circumstances or technical issues that prevent us from fulfilling the order.
  • If the customer violates our Terms of Service or engages in any fraudulent activities.

For any enquiry related to the service cancellation email us directly at: info@onestepaheadconsulting.info